We are all aware that the past 18 months have been challenging (to say the least). Thanks to the pandemic, businesses have been forced to adapt to what has been termed a “new normal”. For ...

In this digital age a customer’s journey can seem dehumanised which is why having an experienced customer service team on hand is of high importance. A team of customer service professionals can advise on the ...

If you are like those who cold email irrespective of the information they contain, whether essential or not, this is for you. These steps will allow you to compel your potential clients into opening each ...

As a first time or early stage entrepreneur, it’s a sensible idea to look for a low-risk and low-cost business idea to get started on. The truth is most startups fail spectacularly. In that statement ...

The following is adapted from The Art of Alignment A Practical Guide to Inclusive Leadership. Last winter, on my way to Denver, I hit a pothole and knocked my wheels out of alignment. Suddenly, I ...