We are all aware that the past 18 months have been challenging (to say the least). Thanks to the pandemic, businesses have been forced to adapt to what has been termed a “new normal”. For some, this is rather straightforward. However, larger organisations have undergone what can only be called monumental changes within relatively short […]

In this digital age a customer’s journey can seem dehumanised which is why having an experienced customer service team on hand is of high importance. A team of customer service professionals can advise on the customer experience from start to finish, from an initial connection online to a purchase or lead. This post will look […]

Your workforce is the beating heart of your business. The staff members that you employ have a direct impact on the day-to-day running, performance, and growth of your organization, which is why you are advised to increase their overall level of compliance. By making your employees more compliant, you will have the capacity to forge […]

When you run a business, there will be times, especially at the very start, when you need to take on all roles. That means being competent in every aspect of business management, which is often a stumbling block for people. They might be excellent at design but poor at time management. They might be beautiful […]

At the recent Hong Kong Optical Fair, conducted in early November, David Menning, the Co-CEO and Co-Founder of the SmartBuyGlasses Optical Group, was invited to take the stage to discuss current trends within the eyewear industry.  HK Optical Fair 2022 with David Menning The talk consisted of a fifteen-minute presentation on critical trends in 2020. […]

Five hundred years ago, Renaissance Man discovered that the world was round. Three hundred fifty years later, Organization Man developed the practice of management. But as this practice evolved, he forgot that his world was round, and he built a management world of squares, boxes, and pyramids. His world had a unique language that matched […]

As cases of cyberattacks continue to rise, organizations are increasingly becoming more aware of cybersecurity. Over the years, the human resources department has been actively engaging employees on the importance of data and information privacy. This trend became even more relevant in the wake of the pandemic, thanks to the rapid digital transformation.  Keeping up […]

There is continued pressure on us as individuals and also professionals to become much more eco-friendly in our everyday lives. Rightly so, given there is no doubt that climate change is one of the biggest threats that the planet currently faces, and it is only collectively that any real impact can be made in stopping […]